Moments to Memories
Memorable customer service experience requires
an understanding of the diverse needs of customers. Customer service professionals are able to attune themselves to these differences to
provide memorable experiences.
This workshop teaches the principles of dealing with service challenges and turning them around to create memorable experiences that customers appreciate.
What you will learn?
Recognise triggers that may lead to potential service challenges
Escalate service challenges according to the organisation’s guidelines
Use service recovery procedures to respond to service challenges
Have an understanding of the organisation’s structure, standard operating procedures, guidelines on customer service, products and service offering
Be able to speak, listen and read English at a proficiency level not lower
In partnership with Capelle
Capelle is a regional organisational development and human resources consulting firm, specialising in Leadership and Service Excellence. Capelle has extensive experience in change management and has practitioners with extensive professional expertise.