Communicating And Relating Effectively

Effective communication is one of the most essential components in building relationships.

This workshop covers the fundamental techniques of effective communication.

Participants will be equipped with a framework of best practices, which can be used by operational level staff in their day-to-day work activities, including addressing conflicts.

What you will learn?

Understand communication flow and how to understand the information received

Respond using the best communication methods, including listening well, speaking well and using the right body language

Identify signs, stages and causes of disagreement with individuals or groups of people


Demonstrate listening and speaking skills (English) at a level equivalent to Employability Skills (ES) Literacy Level 5

Demonstrate reading and writing skills (English) at a level equivalent to ES Literacy Level 5

Demonstrate numeracy skills at a level equivalent to ES Numeracy Level 5

In partnership with Capelle

Capelle is a regional organisational development and human resources consulting firm, specialising in Leadership and Service Excellence. Capelle has extensive experience in change management and has practitioners with extensive professional expertise.

* Live Virtual Class *

Who should attend?

Frontline operations staff

Course Methodology

  • Group discussions
  • Role plays
  • Short lectures
  • Personal reflection
  • Action planning


1 day (8 hours)

Dates Available


1, 2, 3, 13, 14, 17, 21, 23, 27, 28, 30

4, 5, 8, 11, 12, 14, 18, 19 20, 21, 22, 29

Class size

20 - 25 participants


$240 ($24 after 90% SSG subsidy)


Enhanced absentee payroll at 90% of hourly basic salary, capped at $10/hour

Program schedule